Best Incident Management Tools for DevOps in 2026: PagerDuty, Incident.io, FireHydrant & More
At 3 AM, an alert fires. Your monitoring stack catches a spike in latency. Within seconds, someone’s phone rings. What happens next — who gets paged, how quickly they’re reached, how context is assembled, how the incident is communicated to stakeholders, and whether a thorough postmortem actually improves things — is almost entirely determined by which incident management tooling your team uses. Incident management is a discipline that sits at the heart of Site Reliability Engineering. Done well, it compresses mean time to resolution (MTTR), distributes on-call load fairly, and produces postmortems that genuinely prevent recurrence. Done poorly, it leads to alert fatigue, on-call burnout, and the same outages happening again six months later. ...